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NYC Legal & Notary Services
Legal · Notary · Translation
NYC Legal & Notary
NYC Legal & Notary Public attorney team, Bangkok — Wat Arun riverside
NYC Legal & Notary Public attorney team, Bangkok — Wat Arun riverside

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Updated 15 May 2026

Refund Policy

นโยบายการคืนเงิน

We stand behind the accuracy of our work. This page explains exactly which situations qualify for a refund, which do not, and the steps to request one.

Refund scenarios

Cancelled before work starts

Full deposit

Deposit refunded in full, less a THB 200 bank transfer fee. Processed within 3 business days.

Cancelled while work is in progress

Partial (pro rata)

Charged pro rata for work already completed; the remainder is refunded within 7 business days.

Translation error by our translator

Full + free correction

Corrected immediately, and the service fee is refunded if the document was rejected because of our error.

MFA or embassy refuses certification

Not refundable

Government fees have already been paid to the authority. We assist with follow-up and resubmission at no extra service fee.

Incorrect information supplied by the client

Not refundable

Corrections required because of client-supplied errors are charged at 30–50% of the original service fee.

More than 7 days after delivery

Not refundable

Work is deemed accepted. Please report any defect within 7 days of delivery so we can correct it.

How to request a refund

  1. 1Contact us by phone (+66 83-249-4999), LINE @NYCLI or email nyclegal@ilc.ltd, quoting your job number.
  2. 2Send the document concerned and a short description of the issue.
  3. 3We review and respond with a decision within 3 business days.
  4. 4Approved refunds are transferred to the original payment account within 7 business days.

Decisions are issued within 3 business days of receiving your request.

Talk to our team

Phone +66 83-249-4999 · LINE @NYCLI · nyclegal@ilc.ltd