Returns & Re-issue Policy
NYC Legal & Notary Services guarantees every NAATI Certified Translation 100%. If your translation is rejected by the Department of Home Affairs, AHPRA, VETASSESS, Engineers Australia, or any Australian receiving authority on translation/certification formatting grounds, we re-issue a corrected version free of charge within 3 business days.
30-day guarantee scope
- Name, surname, or document number transliteration errors — corrected free
- Format inconsistent with the current NAATI Code of Ethics — re-issued free
- Home Affairs format update within 30 days — refresh at no cost for existing customers
Refund policy
If we cannot deliver within our agreed timeline (5–7 business days) and the work cannot be corrected to your satisfaction, you are entitled to a full 100% refund within 7 days of payment.
Contact
Phone +66-83-249-4999 · LINE @NYCLI · Email nyclegal@ilc.ltd