- Situation
- A family reuniting with a relative overseas needed apostille certification for a house registration and Thai ID for an Australian visa case after a first attempt was returned, and the signatory was travelling and unavailable in person.
- How we handle it
- We rebuilt the document set in the order the recipient reads it, coordinated collection, certification and courier so the client never queued in person.
- Expected outcome
- The client met the appointment date with a complete, correctly ordered bundle, and the client left knowing exactly which step to repeat if requirements change.